Order Process:
1. Customer purchase list fax to 021-33872143, or call us 021-33872141
2. Receive the customer purchase list and provide the valve model selection and quotation (price list) for the customer.
3. Specific agreement: delivery date, special requirements, etc.
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1. If the customer has special requirements for the product, the following instructions must be provided in the order contract:
a, the length of the structure;
b, the connection form;
c, nominal diameter, full diameter, reduced diameter, pipe size;
d, operating medium and temperature, pressure range;
e, test, inspection standards and other requirements
2. The factory can configure all kinds of driving devices according to customer's specific requirements.
3. If the type and model of the valve are determined by the customer, the customer shall correctly state the meaning and requirements of the model, and sign the contract under the condition that the supplier and the buyer understand each other.
4, futures, ordering customers, please call the letter in detail to tell the required valve model, specifications, quantity and delivery time, location, and timely into the total account of 30% of the deposit or full payment into our factory account, the rest of the payment Import before shipment, in order to arrange delivery in time.
In-sale service:
A trustworthy contract guarantees timely delivery and keeps in touch with customers.
For special or duplicate products, our factory arranges technicians to use and troubleshoot the products for users.
After sales service:
1, "Qigao" product quality period is 12 months from the factory, the implementation of "three guarantees" service (return, replacement, warranty).
2. In the course of use, our factory regularly organizes technical and quality inspection personnel to visit, and consults users on product quality, usage status, and improvement opinions to further improve product quality.
3. Respond quickly to the quality of user complaints, and the after-sales service personnel rushed to the scene in 24-36 hours (48 hours outside the province).
4. For after-sales service, the user is required to fill out the quality feedback information form after the service and make an appraisal opinion in order to improve the service quality of “Qigao”.